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STEP 2-8

Notification email settings

View as Markdownllms.txt

Configure the notification emails that are sent to shoppers automatically.

  1. Editing the templates

  2. Email template variables

Editing the templates

  1. Go to Settings > Customer notifications > Templates > Trial

    The Trial tab of Customer notifications. It lists the trial request guidance email, the trial period started email, the trial period ending email, the trial completed email, and the re-authorization succeeded/failed emails (including return in progress). Each can be edited from Edit.

    ※All of the email checkboxes are selected and cannot be cleared

  2. Click Edit on a notification to preview and edit its content

    ※Every email comes with default wording and can be used as is. Customize it freely if you want to change the wording

    If you do not use Recustomer Returns and Exchanges, you need to make this edit

    In the email body, the link in "(request it here)" points to the Recustomer return request URL. That URL is only available with a Returns and Exchanges contract, so change it to the URL of the return request form you currently use.

    A preview of the Try Before You Buy guidance email. The (request it here) link in STEP 2 of the three trial steps is outlined in red.

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