What is Checkout+?
Checkout+ is a feature that displays an optional add-on on your cart and checkout pages. For a small additional fee, shoppers receive benefits such as free return shipping. It removes the hesitation of "What if it doesn't fit?" and encourages shoppers to complete their purchase.
This page introduces the main features of Checkout+.
1. Add-on option on the cart and checkout pages
A card with a checkbox for Checkout+ is displayed just above the checkout button on the cart page. When a shopper checks the box, Checkout+ is added to the cart as a line item, and the Checkout+ fee is added to the order total.
Clicking "Learn more" on the card opens a modal that explains the benefits. The title, description, modal text, and images can be changed from the Shopify theme editor (2-3 Adding Checkout+ to the cart page).
If you are on Shopify Plus, the same checkbox can also be displayed on the checkout page (2-4 Adding Checkout+ to the checkout page).
2. Benefits for shoppers
Benefits are selected in the Checkout+ policy in the Recustomer admin dashboard (2-1 Checkout+ policy).
| Benefit | Details |
|---|---|
| Free return shipping | Returns and exchanges on orders with Checkout+ ship back free of charge (receiver-pay). The send back method is fixed to Sagawa Express pickup, and Recustomer covers the return shipping cost. There is no limit on the number of return requests within the same order |
| Cashback credit | Shoppers who do not return or exchange eligible items automatically receive a coupon for your store after a set period from purchase (30 days by default), encouraging repeat purchases. The amount can be set as a percentage or a fixed amount. Coupons are limited to the shopper who placed the order and can be used once |
※Products you want to exclude (sale items, pre-orders, etc.) can be specified with Shopify product tags. Benefits do not apply to excluded products, and the cart shows a notice that the product is not eligible※Benefits do not apply to orders cancelled before shipment. The Checkout+ fee is refunded as part of the Shopify cancellation refund
3. Seamless integration with returns and exchanges
Return requests for orders with Checkout+ are accepted on the same Recustomer request page as regular returns. On the send back method screen, "Pickup via Sagawa Express (receiver-pay)" is selected automatically, so the shopper pays nothing for return shipping.
The returns list in the admin dashboard shows a Checkout+ label so you can identify orders with Checkout+. Who actually pays for return shipping can be checked in the "Prepaid / Cash on delivery" field of the send back method section on the return detail page.
Prerequisites
- Your store runs on Shopify
- You have a contract for and have set up Recustomer Returns & Exchanges (the free return shipping benefit is provided through Recustomer's return request and send back method features)
- Receiver-pay (cash on delivery) is enabled for the "Return using Sagawa Express pickup" send back method (2-2 Send back method)
- Displaying Checkout+ on the checkout page is available on the Shopify Plus plan only (the cart page display works on any plan)