Introduction
Getting started
Recustomer is a post-purchase platform for e-commerce merchants. It handles everything that happens after the order is placed, such as returns, exchanges, cancellations, tracking and try-before-you-buy, through self-service pages for shoppers and automated processing integrated with your cart system or OMS.
Merchants are freed from one-by-one email and phone support and manual system operations, while shoppers complete their requests without waiting. Turning the post-purchase touchpoint into part of the brand experience reduces inquiries and encourages repeat purchases at the same time.
Introduction video
An overview of Recustomer in about four minutes (Japanese audio).
Product lineup
See the start guide for each product to set it up.
Returns & Exchanges
Self-service returns and exchanges, from request to return shipping, refunds and replacements.
Open the start guide
Cancellation
Accept pre-shipment cancellations through a form and cancel and refund orders automatically in your cart or OMS.
Open the start guide
Tracking
Fetch delivery status automatically, send status-based emails and provide a branded tracking page.
Open the start guide
Try Before You Buy
Let shoppers try items at home before buying, with authorization and payment handled automatically.
Open the start guide
Checkout+
An optional add-on at checkout that covers return shipping and rewards shoppers with a coupon.
Open the start guideFor developers
API specifications for connecting external systems to Recustomer.
How to use the guides
- Follow each guide from STEP 1 in order to go from setup through operation testing to placement.
- Switch products with the tabs at the top. The search box covers every guide at once.