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STEP 3

Operation test

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Once the settings are complete, create a test order and check the whole flow from the Checkout+ display to accepting a return request.

Test steps

  1. In Shopify, open the preview of the theme where Checkout+ Cart Watcher is enabled

  2. Add a product to the cart and confirm that the Checkout+ card appears on the cart page

    Cart page. In the summary to the right of two products, the Checkout+ by Recustomer +¥700 card is displayed, with a red notice below the description and badges stating that FLASH RUNNER Neon Yellow - 30.5 is not eligible

    ※If the cart contains an excluded product, also confirm that a notice stating the product is not eligible appears inside the card

    ※The card text (title and description) can be changed by following 2-3 Adding Checkout+ to the cart page

  3. Click "Learn more" and confirm that the modal opens and shows the benefit descriptions

    The modal opened from Learn more, showing the hero image, store logo, a heading, descriptions of the free return shipping and coupon cashback benefits, and notes on coupon delivery timing and the terms of service

    ※The modal images and text can be changed in "Modal image settings" and "Modal content HTML" under 2-3 Adding Checkout+ to the cart page

  4. Proceed to checkout with the Checkout+ checkbox on, and confirm that Checkout+ is included in the order total

    Order summary on the checkout page. Above the two products, a Checkout+ ¥700 line has been added as one item, and the Checkout+ fee is included in the subtotal, shipping, estimated taxes, and total

    ※If you are on Shopify Plus and have also installed it on the checkout page, confirm that the Checkout+ checkbox appears on the checkout page and that toggling it changes the total

  5. Complete the test order with Checkout+ turned on

  6. In the Shopify admin, mark the test order as fulfilled

  7. Open the shopper-facing return request page in a browser, enter the order number and other details, and search for the test order created in step 5

    Return and cancellation request page, showing input fields for the order number and postal code, a checkbox to agree to the return policy, and a Search order button

    ※The URL of the return request page can be found under "Settings > Shopper portal > Domain > Return cancel request page URL"

  8. On the send back method screen, confirm that "Pickup via Sagawa Express (Free)" is displayed

    The send back method selection screen of the return request. Only one method, Return using Sagawa Express pickup, marked Free, is displayed and selected

    ※Confirming the display is enough. You do not need to actually request a Sagawa Express pickup
    ※If only excluded items are requested, the regular send back methods are displayed
    ※Once the return request is submitted, the Checkout+ label appears in the list and detail pages under Returns in the Recustomer admin dashboard

    Header of the return detail page. To the right of the return request ID 1874_01, after Approved, Not sent back, and Not exchanged, a light blue Checkout+ label is displayed

Testing cashback credit

Coupons are issued automatically by a daily process at 12:00 (JST), after a set period from the order (30 days by default) has passed with no return. If you want to confirm coupon issuance during the test period, create a test order with Checkout+, mark it as fulfilled, do not submit a return request, and send the order number to your account representative.

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