CROSSMALL integration

Before you start

You need to allow access from the following Recustomer IP addresses on the CROSSMALL side.

• 52.199.155.223

• 54.95.233.104

• 57.180.95.90

1. Get the authentication key and company code from CROSSMALL

1. Sign in to CROSSMALL

2. Copy the company code shown at the top right of the screen

   

3. Open System settings > Basic information

   

4. Click Edit

   

   ※The Edit button appears when you scroll to the bottom of the page.

5. Copy the authentication key under API settings

   

2. Authenticate in Recustomer

1. In Recustomer, go to Settings > External service integrations > Integrations > CROSSMALL

2. Enter the authentication key and company code, then click Authenticate

   

   Field	Value to enter
   Authentication key	The authentication key you copied in step 5 of section 1
   Company code	The company code you copied in step 2 of section 1

3. The setup is complete when the status changes to Authenticated

3. Configure the integration

1. Under General, set the information used to import orders

   

   Field	What to set
   Mail account	Enter the mail account used when importing orders (one of those under "Master registration > Mail account")
   CROSSMALL shop code	Register the shop code of each shop you want to accept cancellations for in Recustomer

2. Under Order status mapping, map Recustomer's order statuses to CROSSMALL's processing phases

   

   Important

   Orders in a processing phase that is not registered here are not imported into Recustomer (shoppers will not find them when they look up an order on the request page). Make sure every processing phase is registered under one of Cancelled, Preparing for shipment, or Shipped.

   Field	What to set
   Cancelled	Check the processing phases that mean "cancelled" in CROSSMALL
   Preparing for shipment	Check the processing phases that mean "not yet shipped" in CROSSMALL
   Shipped	Check the processing phases that mean "already shipped" in CROSSMALL

   ▼How to check the processing phases in the CROSSMALL admin

   

3. Go to the Settings > External service integrations > Integrations > CROSSMALL > Integration settings tab and configure what happens on the CROSSMALL side when a cancellation occurs, under Cancellation processing phase settings

   

   Field	What to set
   Order status on cancellation	The status applied to the CROSSMALL order after Recustomer cancels it automatically
   Excluded order statuses	Order statuses you do not want to accept cancellations for. If a shopper requests a cancellation and the order has one of these statuses, the cancellation is rejected.