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STEP 2-5

Cancellation deadline settings

View as Markdownllms.txt

Set the deadline for accepting cancellation requests. When a shopper looks up an order past the deadline on the cancellation request page, they are told that the deadline has passed and cannot submit a request.

Steps

  1. Go to Settings > Cancellation > Cancellation policy > Cancellation deadline

  2. Click Default cancellation deadline

  3. Set the deadline using one of the following formats

    The dynamic cancellation deadline editor. Set the deadline using one of three formats.

    • Until a specific time, a number of days after the order date (for example, until 15:00 the day after the order)

    • Until a number of hours after the order (for example, until 0 hours 30 minutes after the order)

    • Between two times on the order date (for example, from 09:00 to 18:00 on the order date)

Tip

Set the deadline to match the point after which your warehouse or logistics team can no longer stop a shipment. For example, if orders are sent to your WMS one hour after being placed and shipping preparation begins then, set the deadline to "until 1 hour after the order".

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