Refund method settings

Set how refunds are issued when a cancellation succeeds. Register every payment method you use. For each registered payment method, you can choose between an automatic refund and a bank transfer.

※For bank transfers, Recustomer only collects the shopper's bank account details. You need to make the actual transfer yourself.

Steps

1. Go to Settings > Returns and refunds > Refunds > Refund methods

2. Click Create refund method

   

3. Choose a payment method name, a payment method key, and a refund method, then click Add

   

   Field	What to set	Example
   Payment method name	The name shown in the Recustomer admin dashboard (not shown to shoppers)	Shopify Payments
   Payment method (Key)	The payment method identifier contained in the order data. The value differs depending on the integration you use. See How to find the payment method key	Shopify Payments
   Refund method	Choose how the refund is processed: PSP screen: The shopper sees "Refund to the original payment method" and is not asked for bank account details. ※You need to process the refund separately in your payment provider's dashboard or cart admin. Shopify: The shopper sees "Refund to the original payment method" and is not asked for bank account details. A refund request is sent to Shopify automatically, so no manual work is needed in Shopify. ecforce: The shopper sees "Refund to the original payment method" and is not asked for bank account details. A refund request is sent to ecforce automatically, so no manual work is needed in ecforce. Bank transfer: The shopper sees "Refund to a bank account" and is asked to enter the bank account to refund to.	Shopify

※The "Credit card" and "Cash on delivery" entries that exist by default can be archived, or overwritten with a different payment method.