Docs
STEP 2-6

Notification email settings

View as Markdownllms.txt

You can configure the following for the notification emails sent to shoppers during the cancellation process.

  1. Editing the templates

  2. Setting the sender address

Editing the templates

  1. Go to Settings > Customer notifications > Templates > Cancellation

    The Cancellation tab of customer notifications. You can edit the cancelled, cancellation rejected, refunded, and refund rejected notifications from Edit.

  2. Click Edit on a notification to preview and edit its contents

    ※Each email comes with default wording that you can use as is. Customize it freely if you want to change it.

Setting the sender address

Set the sender (from) address for notification emails. Setting a sender address lets you see replies from shoppers to the notifications Recustomer sends.

  1. Go to Settings > Customer notifications > Email sender > Cancellation / Returns / Try before you buy

  2. Set the sender name

  3. Enter the new address in the sender email address field and click Verify

    The email sender settings screen. Enter the sender name and sender email address, then click Verify.

  4. A Verify domain dialog appears. Add the records it shows to the DNS records of your domain.

    The Verify domain dialog. Add the records it shows to your domain provider's DNS.

  5. Once the DNS settings are in place, reopen the dialog from step 4 and click Verify domain

Reference: how to change records with major domain providers

© Recustomer, Inc.