STEP 2-1
Return request page settings
Set the look and wording of the return request page your shoppers actually use, so that it matches your store.
What you can set
| Item | Where to set it |
|---|---|
| ① Logo | Settings > Shopper portal > Customise > Branding |
| ② Background image | Settings > Shopper portal > Customise > Branding |
| ③ Favicon | Settings > Shopper portal > Customise > Branding |
| ④ Authentication method for the order lookup | Settings > Return and cancellation requests > Authentication method for the order lookup |
| ⑤ Link for "I agree to the return policy" | Settings > Return and cancellation requests > Show the agreement checkbox |
| ⑥ Notes field | Settings > Return and cancellation requests > Notes below the order lookup |
| ⑦ Wording | Settings > Shopper portal > Customise > Language editor |
You can check your settings by opening the request page itself. The URL is shown at Settings > Domain > Return and cancellation request page URL.
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