STEP 2-3
Condition items
There are Recustomer standard items, which work with any integration, and items specific to each integration.
The dropdown of condition items lists the Recustomer standard items and the items of the integration you set as the order import source. If you import orders from Shopify, for example, the LOGILESS and NextEngine items are not shown.
- Recustomer standard items
- Shopify
- LOGILESS
- NextEngine
- CROSSMALL
- Assist Tencho
- Rakuten (RMS), ecforce, ecbeing and others
Recustomer standard items
These are available in every store, whichever integration you use.
| Condition item | Description | Unit | Value used |
|---|---|---|---|
| Order date | The date the order was created | Order | The value at order import |
| Order total | The total amount paid for the order | Order | The value at order import |
| Number of items in the order | How many items the order contains | Order | The value at order import |
| Order discount amount | The discount applied to the whole order | Order | The value at order import |
| Order discount check | Whether a discount is applied to the order | Order | The value at order import |
| Points used on the order | The amount of points used on the order | Order | The value at order import |
| Payment method | How the order was paid for (credit card, cash on delivery and so on) | Order | The value at order import |
| Integration store ID | Which store the order came from, when several stores are handled in one Recustomer account | Order | The value at order import |
| Number of items in the request | How many items are returned or exchanged in this request | Order | The latest value at request time |
| Number of return requests for the order | How many requests have been made for the same order so far | Order | The latest value at request time |
| Product name | The name of the product | Product | The value at order import |
| SKU at the time of the order | The SKU of the product | Product | The value at order import |
| Product price | The selling price of one unit | Product | The value at order import |
| Discounted product price at the time of the order | The product price after discounts | Product | The value at order import |
| Product discount amount at the time of the order | The discount applied to that product ※Not available with the LOGILESS integration | Product | The value at order import |
| Product discount check at the time of the order | Whether a discount is applied to that product ※Not available with the LOGILESS integration | Product | The value at order import |
| Difference between list price and selling price | Whether the product was sold below its list price (useful for identifying sale items) | Product | The value at order import |
| Shipping date | The date the item was shipped | Product | The latest value at request time |
| Delivery date | The date the item was delivered to the shopper (requires Recustomer Tracking) | Product | The latest value at request time |
| Number of purchases | How many times the shopper has purchased so far | Customer | The latest value at request time |
| Number of returns | How many times the shopper has returned items so far | Customer | The latest value at request time |
| Customer tags | The tags on the shopper (membership tier and so on) ※Not available with the LOGILESS integration | Customer | The latest value at request time |
| Country / region | The shopper's country or region | Customer | The latest value at request time |
| Resolution method | The resolution the shopper chose (refund or exchange) | Request | The latest value at request time |
| Interview question answers | What the shopper answered on the request page (the return reason and so on) | Request | The latest value at request time |
| Item within the trial period | Whether the item is within its trial period ※Only with Try Before You Buy | Product | The latest value at request time |
| Checkout+ item | Whether the item was purchased with Checkout+ (the free return shipping option) ※Only with Checkout+ | Product | The value at order import |
| Request containing a Checkout+ item | Whether the request contains an item covered by Checkout+ ※Only with Checkout+ | Order | The latest value at request time |
Shopify
| Condition item | Description | Unit | Value used |
|---|---|---|---|
| Order tags | The tags on the Shopify order | Order | The value at order import |
| Discount code | The discount code applied to the order | Order | The value at order import |
| Product tags | The tags on the Shopify product | Product | The value at order import |
| Product collection | The collection the product belongs to (matched by collection name) | Product | The value at order import |
| Product type | The "product type" of the Shopify product | Product | The value at order import |
| Product category | The "category" of the Shopify product (Shopify's standard product taxonomy) | Product | The value at order import |
| Vendor | The "vendor" of the Shopify product | Product | The value at order import |
LOGILESS
| Condition item | Description | Unit | Value used |
|---|---|---|---|
| Order tags | The tags on the LOGILESS order | Order | The value at order import |
| Gift | Whether the LOGILESS order is marked as a gift | Order | The value at order import |
| Free fields 1 to 10 | The values in the free fields (attr1 to attr10) of the LOGILESS order | Order | The value at order import |
| Model number at the time of the order | The model number of the LOGILESS product | Product | The value at order import |
NextEngine
| Condition item | Description | Unit | Value used |
|---|---|---|---|
| Order classification tags | The classification tags on the order slip | Order | The value at order import |
| Customer type at the time of the order | The customer type at the time of the order | Order | The value at order import |
| Gift flag | The gift flag on the order slip | Order | The value at order import |
| Options 1 to 10 | The values in option fields 1 to 10 of the order slip | Order | The value at order import |
| Mall-funded coupon amount | The amount of mall-funded coupons used on the order | Order | The value at order import |
| Store-funded coupon amount | The amount of store-funded coupons used on the order | Order | The value at order import |
| Model number at the time of the order | The model number of the product | Product | The value at order import |
| Product classification tags | The classification tags on the product | Product | The value at order import |
| Handling type at the time of the order | The handling type of the order line | Product | The value at order import |
CROSSMALL
| Condition item | Description | Unit | Value used |
|---|---|---|---|
| Options 1 to 10 | The values in option fields 1 to 10 of the order | Order | The value at order import |
| Item type at the time of the order | The item type of the order line | Product | The value at order import |
| Main category names 1 to 3 at the time of the order | The main category names of the order line | Product | The value at order import |
| Sub category names 1 to 3 at the time of the order | The sub category names of the order line | Product | The value at order import |
Assist Tencho
| Condition item | Description | Unit | Value used |
|---|---|---|---|
| Customer notes | The contents of the customer notes field on the order | Order | The value at order import |
| Messages | The contents of the messages field on the order | Order | The value at order import |
| Number of purchases | The number of purchases counted in Assist Tencho | Order | The value at order import |
| Store of purchase | The name of the store where the order was placed | Order | The value at order import |
| Manufacturer | The manufacturer of the product | Product | The value at order import |
| Supplier | The supplier of the product | Product | The value at order import |
Rakuten (RMS), ecforce, ecbeing and others
These integrations have no dedicated condition items. Build your conditions from the Recustomer standard items (order date, order total, product price, number of purchases, interview question answers and so on).
If you want to use information imported from the connected system (mall-side tags, notes fields and so on) as a condition, please contact your account manager.
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