# Condition items

> STEP 2-3

There are **Recustomer standard items**, which work with any integration, and **items specific to each integration**.

The dropdown of condition items lists the Recustomer standard items and the items of **the integration you set as the order import source**. If you import orders from Shopify, for example, the LOGILESS and NextEngine items are not shown.

1. [Recustomer standard items](#recustomer-standard-items)
2. [Shopify](#shopify)
3. [LOGILESS](#logiless)
4. [NextEngine](#nextengine)
5. [CROSSMALL](#crossmall)
6. [Assist Tencho](#assist-tencho)
7. [Rakuten (RMS), ecforce, ecbeing and others](#rakuten-rms-ecforce-ecbeing-and-others)

## Recustomer standard items

These are available in every store, whichever integration you use.

| Condition item | Description | Unit | Value used |
|---|---|---|---|
| Order date | The date the order was created | Order | The value at order import |
| Order total | The total amount paid for the order | Order | The value at order import |
| Number of items in the order | How many items the order contains | Order | The value at order import |
| Order discount amount | The discount applied to the whole order | Order | The value at order import |
| Order discount check | Whether a discount is applied to the order | Order | The value at order import |
| Points used on the order | The amount of points used on the order | Order | The value at order import |
| Payment method | How the order was paid for (credit card, cash on delivery and so on) | Order | The value at order import |
| Integration store ID | Which store the order came from, when several stores are handled in one Recustomer account | Order | The value at order import |
| Number of items in the request | How many items are returned or exchanged in this request | Order | The latest value at request time |
| Number of return requests for the order | How many requests have been made for the same order so far | Order | The latest value at request time |
| Product name | The name of the product | Product | The value at order import |
| SKU at the time of the order | The SKU of the product | Product | The value at order import |
| Product price | The selling price of one unit | Product | The value at order import |
| Discounted product price at the time of the order | The product price after discounts | Product | The value at order import |
| Product discount amount at the time of the order | The discount applied to that product ※Not available with the LOGILESS integration | Product | The value at order import |
| Product discount check at the time of the order | Whether a discount is applied to that product ※Not available with the LOGILESS integration | Product | The value at order import |
| Difference between list price and selling price | Whether the product was sold below its list price (useful for identifying sale items) | Product | The value at order import |
| Shipping date | The date the item was shipped | Product | The latest value at request time |
| Delivery date | The date the item was delivered to the shopper (requires Recustomer Tracking) | Product | The latest value at request time |
| Number of purchases | How many times the shopper has purchased so far | Customer | The latest value at request time |
| Number of returns | How many times the shopper has returned items so far | Customer | The latest value at request time |
| Customer tags | The tags on the shopper (membership tier and so on) ※Not available with the LOGILESS integration | Customer | The latest value at request time |
| Country / region | The shopper's country or region | Customer | The latest value at request time |
| Resolution method | The resolution the shopper chose (refund or exchange) | Request | The latest value at request time |
| Interview question answers | What the shopper answered on the request page (the return reason and so on) | Request | The latest value at request time |
| Item within the trial period | Whether the item is within its trial period ※Only with Try Before You Buy | Product | The latest value at request time |
| Checkout+ item | Whether the item was purchased with Checkout+ (the free return shipping option) ※Only with Checkout+ | Product | The value at order import |
| Request containing a Checkout+ item | Whether the request contains an item covered by Checkout+ ※Only with Checkout+ | Order | The latest value at request time |

## Shopify

| Condition item | Description | Unit | Value used |
|---|---|---|---|
| Order tags | The tags on the Shopify order | Order | The value at order import |
| Discount code | The discount code applied to the order | Order | The value at order import |
| Product tags | The tags on the Shopify product | Product | The value at order import |
| Product collection | The collection the product belongs to (matched by collection name) | Product | The value at order import |
| Product type | The "product type" of the Shopify product | Product | The value at order import |
| Product category | The "category" of the Shopify product (Shopify's standard product taxonomy) | Product | The value at order import |
| Vendor | The "vendor" of the Shopify product | Product | The value at order import |

## LOGILESS

| Condition item | Description | Unit | Value used |
|---|---|---|---|
| Order tags | The tags on the LOGILESS order | Order | The value at order import |
| Gift | Whether the LOGILESS order is marked as a gift | Order | The value at order import |
| Free fields 1 to 10 | The values in the free fields (attr1 to attr10) of the LOGILESS order | Order | The value at order import |
| Model number at the time of the order | The model number of the LOGILESS product | Product | The value at order import |

## NextEngine

| Condition item | Description | Unit | Value used |
|---|---|---|---|
| Order classification tags | The classification tags on the order slip | Order | The value at order import |
| Customer type at the time of the order | The customer type at the time of the order | Order | The value at order import |
| Gift flag | The gift flag on the order slip | Order | The value at order import |
| Options 1 to 10 | The values in option fields 1 to 10 of the order slip | Order | The value at order import |
| Mall-funded coupon amount | The amount of mall-funded coupons used on the order | Order | The value at order import |
| Store-funded coupon amount | The amount of store-funded coupons used on the order | Order | The value at order import |
| Model number at the time of the order | The model number of the product | Product | The value at order import |
| Product classification tags | The classification tags on the product | Product | The value at order import |
| Handling type at the time of the order | The handling type of the order line | Product | The value at order import |

## CROSSMALL

| Condition item | Description | Unit | Value used |
|---|---|---|---|
| Options 1 to 10 | The values in option fields 1 to 10 of the order | Order | The value at order import |
| Item type at the time of the order | The item type of the order line | Product | The value at order import |
| Main category names 1 to 3 at the time of the order | The main category names of the order line | Product | The value at order import |
| Sub category names 1 to 3 at the time of the order | The sub category names of the order line | Product | The value at order import |

## Assist Tencho

| Condition item | Description | Unit | Value used |
|---|---|---|---|
| Customer notes | The contents of the customer notes field on the order | Order | The value at order import |
| Messages | The contents of the messages field on the order | Order | The value at order import |
| Number of purchases | The number of purchases counted in Assist Tencho | Order | The value at order import |
| Store of purchase | The name of the store where the order was placed | Order | The value at order import |
| Manufacturer | The manufacturer of the product | Product | The value at order import |
| Supplier | The supplier of the product | Product | The value at order import |

## Rakuten (RMS), ecforce, ecbeing and others

These integrations have no dedicated condition items. Build your conditions from the [Recustomer standard items](#recustomer-standard-items) (order date, order total, product price, number of purchases, interview question answers and so on).

If you want to use information imported from the connected system (mall-side tags, notes fields and so on) as a condition, please contact your account manager.