STEP 2-6

Email template variables

Email templates come with variables. Use them to generate email content that matches each template.

Every variable can be used in any notification template, but some variables cannot be applied if the data is not yet available when the notification is sent.

※Some variables do not work inside arrays. When using variables inside an array, refer to the "Variables available inside" column in Array variables.

Variables

Property	Description	Example
`Recustomer CSS`	The CSS defined by Recustomer Removing it is not recommended (the email layout breaks if you do)
`mail_title`	The subject of the email	返品申請を受け付けました
`customer_full_name`	The shopper's full name	佐藤太郎
`brand_name`	The brand name from the customization screen	テストブランドストア
`brand_logo`	The brand logo from the customization screen	https://test-store.com
`return_cancel_portal_url`	A link to the return request page	https://test.rcrm.com
`approval_link`	A link to the return approval page	https://test.rcrm.com/approval=xxx
`current_time`	The current time when the email is sent	2023/11/10
`sendback_deadline_period`	The return shipping deadline as of when the email is sent	30
`order_number`	The order number	ABC1001
`product_name`	The product name	テスト商品
`product_image`	The product image	https://test-image.png
`product_quantity`	The product quantity	3
`currency_symbol`	The currency symbol used at purchase	$, ￥, €
`product_price`	The product price	10,000
`formatted_price`	The product price formatted with its currency symbol	$10.00, ￥1,000
`refund_content_name`	The name of a refund line	注文時の送料
`refund_content_price`	The amount of the corresponding refund line	10,000
`refund_total_price`	The refund amount	10,000
`variant_name`	The name of the variant option on the product	サイズ
`variant_value`	The value of the variant option on the product	M サイズ
`exchange_variant_value`	The value of the variant option on the exchange product	M サイズ
`interview_title`	The question text of an interview item	返品理由をお教えください。
`interview_value`	The answer to the question	不良品のため
`request_reject_text`	The rejection reason when a return request is rejected	商品状態が不良ではないため
`resolution_method`	The resolution the shopper chose when submitting the return request	交換
`item_result`	The resolution selected at return approval	返金
`send_back_method`	The name of the return shipping method	佐川集荷
`send_back_description`	The detailed description of the return shipping method	集荷日時： 2024 年 12 月 22 日 9:00〜12:00 集荷先住所：〒111-111 東京都港区テスト 1-2-3 テストビル 5F
`send_back_location`	The name of the return location	返送用倉庫
`send_back_zip`	The postal code of the return location	1010000
`send_back_address1`	The return location's prefecture through street address, joined into one string	東京都千代田区テスト１ー１
`send_back_address2`	The rest of the return location's address	テストビル５階
`send_back_tel`	The phone number of the return location	0300000000
`send_back_fee`	Either 元払い（お客様負担）(prepaid, paid by the shopper) or 着払い（弊社負担）(collect, paid by the store)	元払い（お客様負担）
`delivery_company`	The carrier registered when the exchange product was shipped	佐川急便
`tracking_number`	The tracking number registered when the exchange product was shipped	100000000000
`exchange_reject_text`	The reason an exchange was rejected	商品が申請時の内容と異なる
`refund_reject_text`	The reason a refund was rejected	商品が申請時の内容と異なる
`cancel_reject_text`	The reason a cancellation was rejected	すでに出荷してしまった注文のため
`cancel_refund_reject_text`	The reason a refund for a cancellation was rejected	すでに出荷してしまった注文のため
`receive_reject_text`	The reason receipt was rejected	商品が申請時の内容と異なる
`return_line_item_id`	The ID of the returned item
`payment_collection_url`	The link for paying the price difference of an exchange
`total_outstanding_amount`	The price difference to be charged (offset against any refund)
`exchange_status`	The exchange status ・`unexchanged`: the exchange product has not shipped ・`exchanged`: the exchange product has shipped ・`rejected`: shipping the exchange product was rejected
`exchange_type`	The exchange kind ・`same_variation`: same variant only ・`no_price_diff`: variant exchange with no price difference ・`with_price_diff`: variant exchange with a price difference ・`unknown`: the exchange kind was not recorded

Array variables

Information that can have several entries, such as items and refund lines, is passed as an array. The variables you can use inside an array differ per array.

Property	Description	Variables available inside
`request_line_items[]`	An array holding the items in the return request	`product_image` `product_name` `product_quantity` `product_price` `variant_options[]` `interviews[]` `resolution_method` `item_result` `return_line_item_id`
`approval_line_items[]`	An array holding the approved return items	`product_image` `product_name` `product_quantity` `product_price` `variant_options[]` `interviews[]` `resolution_method` `item_result` `return_line_item_id`
`reject_line_items[]`	An array holding the rejected return items	`product_image` `product_name` `product_quantity` `product_price` `variant_options[]` `interviews[]` `resolution_method` `item_result` `request_reject_text` `return_line_item_id`
`reject_exchange_line_items[]`	An array holding the items whose exchange was rejected	`product_image` `product_name` `product_quantity` `product_price` `variant_options[]` `interviews[]` `resolution_method` `item_result` `exchange_reject_text` `return_line_item_id`
`exchange_line_items[]`	An array holding the exchanged items	`product_image` `product_name` `product_quantity` `product_price` `variant_options[]` `interviews[]` `resolution_method` `item_result` `delivery_company` `tracking_number` `exchange_status` `exchange_type` `return_line_item_id`
`receive_reject_line_items[]`	An array holding the items whose receipt was rejected	`product_image` `product_name` `product_quantity` `product_price` `variant_options[]` `interviews[]` `resolution_method` `item_result` `receive_reject_text` `return_line_item_id`
`receive_line_items[]`	An array holding the received items	`product_image` `product_name` `product_quantity` `product_price` `variant_options[]` `interviews[]` `resolution_method` `item_result` `return_line_item_id`
`return_expired_line_items[]`	An array holding the items whose return shipping deadline has passed	`product_image` `product_name` `product_quantity` `product_price` `variant_options[]` `interviews[]` `resolution_method` `item_result` `return_line_item_id`
`reship_line_items[]`	An array holding the reshipped items	`product_image` `product_name` `product_quantity` `product_price` `variant_options[]` `interviews[]` `resolution_method` `item_result` `return_line_item_id`
`cancel_approval_line_items[]`	An array holding the items whose cancellation was approved	`product_image` `product_name` `product_price` `variant_options[]`
`cancel_reject_line_items[]`	An array holding the items whose cancellation was rejected	`product_image` `product_name` `product_quantity` `product_price` `variant_options[]`
`refund_contents[]`	An array holding the refund lines specified for this refund	`refund_content_name` `refund_content_price`
`cancel_refund_contents[]`	An array holding the refund lines specified for this cancellation refund	`refund_content_name` `refund_content_price`
`send_back_obj[]`	An array holding the items that share the same return shipping method, return location, and shipping cost bearer	`send_back_item[]` `send_back_method` `send_back_description` `send_back_location` `send_back_zip` `send_back_address1` `send_back_address2` `send_back_tel` `send_back_fee`
`not_send_back_obj[]`	An array holding the items that need no return shipping and share the same return shipping method, return location, and shipping cost bearer	`product_image` `product_name` `product_quantity` `product_price` `variant_options[]` `interviews[]` `resolution_method` `item_result`
`remind_send_back_obj[]`	An array holding the items targeted by a return reminder that share the same return shipping method, return location, and shipping cost bearer ※Available only when sending a reminder email	`send_back_item[]` `send_back_method` `send_back_description` `send_back_location` `send_back_zip` `send_back_address1` `send_back_address2` `send_back_tel` `send_back_fee`
`variant_options[]`	An array holding the variant options of the product	`variant_name` `variant_value` `exchange_variant_value`
`interviews[]`	An array holding all of the answered questions	`interview_title` `interview_value`

Switching wording by order tag

order_tags[] is an array holding the values set as order tags in the order metafield. It is meant for switching wording with {% if %} rather than printing the tag values as they are.

Showing wording only for orders tagged ギフト (gift)
{% if "ギフト" in order_tags %}
ギフト注文のお客様向けの文言
{% endif %}