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STEP 2-3

CROSSMALL integration

View as Markdownllms.txt

Before you start

You need to allow access from the following Recustomer IP addresses on the CROSSMALL side.

  • 52.199.155.223

  • 54.95.233.104

  • 57.180.95.90

1. Get the authentication key and company code from CROSSMALL

  1. Sign in to CROSSMALL

  2. Copy the company code shown at the top right of the screen

    Copy the company code shown at the top right of the CROSSMALL screen.

  3. Open System settings > Basic information

    Opening Basic information under System settings.

  4. Click Edit

    The Basic information screen. Scroll to the bottom to find the Edit button.

    ※The Edit button appears when you scroll to the bottom of the page.

  5. Copy the authentication key under API settings

    Copying the authentication key under API settings.

2. Authenticate in Recustomer

  1. In Recustomer, go to Settings > External service integrations > Integrations > CROSSMALL

  2. Enter the authentication key and company code, then click Authenticate

    The CROSSMALL integration settings. Enter the authentication key and company code, then authenticate.

    FieldValue to enter
    Authentication keyThe authentication key you copied in step 5 of section 1
    Company codeThe company code you copied in step 2 of section 1

  3. The setup is complete when the status changes to Authenticated

3. General settings

  1. Under General, set the information used to import orders

    The general settings screen for the CROSSMALL integration.

    FieldWhat to set
    Mail accountEnter the mail account used when importing orders (one of those under "Master registration > Mail account")

    How to check the registered mail accounts on the CROSSMALL screen.

    CROSSMALL shop codeRegister the shop code of each shop you want to connect to Recustomer

    How to check the shop code on the CROSSMALL screen.

4. Order status mapping

  1. Under Order status mapping, map Recustomer's order statuses to CROSSMALL's processing phases

    The order status mapping screen.

    Important

    Orders in a processing phase that is not registered here are not imported into Recustomer (they are not tracked, and shoppers will not find them on the cancellation request page either). Make sure every processing phase is registered under one of Cancelled, Preparing for shipment, or Shipped.

    FieldWhat to set
    CancelledCheck the processing phases that mean "cancelled" in CROSSMALL
    Preparing for shipmentCheck the processing phases that mean "not yet shipped" in CROSSMALL
    ShippedCheck the processing phases that mean "already shipped" in CROSSMALL

    ▼How to check the processing phases in the CROSSMALL admin

    How to check the processing phases in the CROSSMALL admin.

5. Carrier mapping

  1. Under Carrier mapping, map Recustomer's carriers to CROSSMALL's carriers

    The carrier mapping screen. For each of Yamato Transport, Sagawa Express, and Japan Post, register the CROSSMALL shipping method codes with Add row (for example, 001 and 002 for Yamato Transport and 013 for Sagawa Express).

    FieldWhat to set
    Yamato TransportRegister the shipping method codes that mean "Yamato Transport" in CROSSMALL
    Sagawa ExpressRegister the shipping method codes that mean "Sagawa Express" in CROSSMALL
    Japan PostRegister the shipping method codes that mean "Japan Post" in CROSSMALL

    ▼How to check the carrier codes in the CROSSMALL admin

    In the CROSSMALL admin, choose the shipping method name type under Master registration > Name master to see the list of codes per shipping method.

6. Cancellation processing phase settings

※This step is required only if you also use Cancellation. Skip it if you use Tracking only.

  1. Go to the Settings > External service integrations > Integrations > CROSSMALL > Integration settings tab and configure what happens on the CROSSMALL side when a cancellation occurs, under Cancellation processing phase settings

    The cancellation processing phase settings screen.

    FieldWhat to set
    Order status on cancellationThe status applied to the CROSSMALL order after Recustomer cancels it automatically
    Excluded order statusesOrder statuses you do not want to accept cancellations for. If a shopper requests a cancellation and the order has one of these statuses, the cancellation is rejected.
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