STEP 4

Adding entry points

Once the operational test is done, add links throughout your store so that shoppers can reach the cancellation request page. Once these are in place, you are live.

Where and how you can add them depends on your platform. See the section that applies to you.

4-1. Find the cancellation request page URL (all platforms)
4-2. Placement examples

4-1. Find the cancellation request page URL

First, find the URL of the cancellation request page you will point shoppers to. (Same for every platform.)

You can find it at "Settings > Shopper portal > Domain > Return and cancellation request page URL".

The Settings > Shopper portal > Domain screen, showing the store's own URL under Return and cancellation request page URL.

💡 Tip: open the page with the order details pre-filled

By adding parameters to the cancellation request page URL, you can open the page with the order number and other fields already filled in. This is useful anywhere you can embed order details, such as an order confirmation email.

The cancellation request page opened with the order number and postal code already filled in.

Parameter	Field pre-filled
`order_number`	Order number
`postal_code`	Postal code
`mail_address`	Email address
`customer_name`	Name

Example URLs:

https://(request page URL)?order_number=xxxxx&postal_code=xxxxx
https://(request page URL)?order_number=xxxxx&mail_address=xxxxx

4-2. Placement examples

Shopify

Where	What to add
Order confirmation email	Add a cancellation notice with the request page URL to the footer. Example wording: ■About cancellations If you would like to cancel your order, please let us know from the cancellation request page. ※We cannot accept cancellations once the order is being prepared for shipping or has already shipped.
FAQ / help pages	Add cancellation questions (conditions, deadline, refund timing) and a link to the cancellation request page to your existing FAQ or help pages
Footer	Add a menu item such as "Cancel an order" that links to the cancellation request page
My account / order history	Add a link to the cancellation request page from the account or order history pages
Legal notices and terms of service	State the cancellation conditions (deadline, refund method, etc.) and point to the cancellation request page

Rakuten

Rakuten Ichiba is a marketplace, so linking to an external site requires Rakuten's external link application. If you have not applied yet, complete Rakuten external link application first.

Where	What to add
Order confirmation email	State the cancellation conditions and the request page URL (see the Shopify table for example wording)
Shop contact / company information	Add a cancellation notice and a link to the cancellation request page to your company information pages

Yahoo

Where	What to add
Order confirmation email	State the cancellation conditions and the request page URL (see the Shopify table for example wording)
FAQ / help pages	Add cancellation questions and a link to the cancellation request page to your FAQ or help pages
Sales terms, returns, and exchanges	State the cancellation conditions and point to the cancellation request page in the store information section

That completes the setup. You are ready to go live.