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Common settings

Data integration settings

View as Markdownllms.txt

Once each integration is set up, configure the data integration settings.

1. Set where orders are imported from

  1. Go to Settings > External service integrations > Data integration settings

  2. In Order Importer, select "select your integration"

    The order import tab of the data integration settings. Choose your integration from the Order Importer dropdown.

  3. Click Save at the top right

  4. Click Fetch data

2. Set the main / sub cancellation targets (when you use Cancellation)

※This step is required only when you use Cancellation. Skip it if you do not use Cancellation

Set which cart system or OMS an order is cancelled in once a cancellation is accepted. When both a cart system and an OMS are connected, Recustomer checks the order status in each system and cancels the order in the OMS first, then in the cart system.

  1. Go to Settings > External service integrations > Data integration settings and open the Exchange / Cancellation tab

  2. Set the cancellation main to "select your integration" and the cancellation sub to "select your integration"

    The Exchange / Cancellation tab. Choose your integrations from the main and sub cancellation dropdowns.

  3. Click Save at the top right

3. Set the exchange lookup and slip targets (when you use Exchanges)

※This step is required only when you use Exchanges. Skip it if you do not use Exchanges

  1. Go to Settings > External service integrations > Data integration settings and open the Exchange / Cancellation tab

  2. In Get Product Variants (where stock is looked up), select "select your integration", and in Create Exchange Order (where the exchange slip is issued), select "select your integration"

    ※To issue exchange slips in your OMS, select "OMS" in Create Exchange Order

    The Exchange section on the Exchange & Cancellation tab. Set the integration in the Get Product Variants and Create Exchange Order dropdowns.

  3. Click Save at the top right

4. Set up the mail server (if you handle Rakuten Ichiba orders)

※This step is required only if you handle Rakuten Ichiba orders

On the Mail server tab, register the mail server details of the Rakuten Anshin Mail Address Service. If you do not register them, notification emails will not reach Rakuten buyers. For the steps, see Rakuten mail server registration.

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