# NextEngine integration

> Common settings

1. [Create a bulk order registration pattern in NextEngine](#1-create-a-bulk-order-registration-pattern-in-nextengine)

2. [Authenticate in Recustomer](#2-authenticate-in-recustomer)

3. [Configure the shops to connect](#3-configure-the-shops-to-connect)

4. [If you also use Shopify, align the order number format](#4-if-you-also-use-shopify-align-the-order-number-format)

5. [Exchange settings (when you accept exchanges)](#5-exchange-settings-when-you-accept-exchanges)

> **注意: NextEngine charges an app usage fee**
>
> To connect, you need to purchase the NextEngine app **ECサイト購入体験プラットフォームRecustomer**. See the [app details page](https://base.next-engine.org/apps/5371/detail/) for pricing.

## 1. Create a bulk order registration pattern in NextEngine

1. In the NextEngine admin, go to Settings > Orders > Bulk order registration patterns

   ![The NextEngine admin. Open Settings > Orders > Bulk order registration patterns.](images/02c_nextengine-pattern-menu.png)

2. Select the shops whose orders you want to import into Recustomer (that is, the shops you want to accept cancellations for)

   ![Bulk order registration pattern settings. Select the target shops from the list.](images/02c_nextengine-store-select.png)

3. Select the file pattern **汎用標準パターン** (general standard pattern)

4. Give the pattern a recognizable name

   ![Entering a name for the bulk order registration pattern. Use a recognizable name such as 'for Recustomer'.](images/02c_nextengine-pattern-name.png)

## 2. Authenticate in Recustomer

1. Purchase the app **ECサイト購入体験プラットフォームRecustomer** from the following URL

   [https://base.next-engine.org/apps/5371/detail/](https://base.next-engine.org/apps/5371/detail/)

2. In Recustomer, go to [Settings > External service integrations > Integrations > NextEngine](https://rcmr.io/settings/integrations/integration/externals/nextengine)

3. Click **Go to the NextEngine app store**

   ![The NextEngine authentication screen. Click the Go to the NextEngine app store button.](images/02c_nextengine-appstore-button.png)

4. The NextEngine sign-in screen opens. Sign in.

5. Go back to [Settings > External service integrations > Integrations](https://rcmr.io/settings/integrations/integration/externals) in Recustomer. The setup is complete when the status shows **Authenticated**.

## 3. Configure the shops to connect

1. On the left side of **NextEngine shops**, select the shops whose orders you want to import into Recustomer (that is, the shops you want to accept cancellations for)

   ![NextEngine shop settings. Select the target shops on the left.](images/02c_nextengine-store-left.png)

2. On the right side, select the bulk order registration pattern you created in step 4 of section 1

   ![NextEngine shop settings. Select the bulk order registration pattern you created on the right.](images/02c_nextengine-pattern-right.png)

   > **注意: Important**
   >
   > The shop selected for bulk order registration must match the shop registered in Recustomer.

3. Click **Save** at the top right

## 4. If you also use Shopify, align the order number format

When you use Shopify as well, Recustomer matches orders on the assumption that the Shopify order number and the NextEngine order number are **exactly identical, including the leading hash (#)**. If they differ, shoppers get an error and cannot find their order on the cancellation request page.

If you use an order number prefix or suffix in Shopify (such as `#`), configure the following in NextEngine.

1. Open the NextEngine app **Shopify用 自動連携アプリ** (Shopify automatic integration app)

2. Click **店舗登録** (register shop) or **店舗変更** (change shop) for the target shop in the shop list

3. On the shop information screen, check **プリフィックスとサフィックスを付与** (apply prefix and suffix) and save

Reference: [https://manual.next-engine.net/app/shopify/43811/](https://manual.next-engine.net/app/shopify/43811/)

## 5. Exchange settings (when you accept exchanges)

※This step is required **only when you accept exchanges**. Skip it if you do not accept exchanges

These settings let shoppers choose a replacement based on the stock in NextEngine, and issue an exchange slip that reserves the stock of the replacement. The exchange slip is issued at ¥0, so it reserves the stock without creating a charge. The slip is then shipped in the same way as a normal order.

> **注意: An SKU (product code) is required on every product you accept exchanges for**
>
> Exchange slips are sent to NextEngine using the SKU as the key. Creating the slip fails for products without an SKU.

1. On the Exchange / Cancellation tab of [Settings > External service integrations > Data integration settings](https://rcmr.io/settings/integrations/integration/target), set Get Product Variants (where the stock is looked up) and Create Exchange Order (where the exchange slip is issued) to NextEngine and save ([Data integration settings](./data-import.html))

   ※Set the same system for the stock lookup (Get Product Variants) and the order import source (Order Importer). If they differ, the replacement items are not shown correctly

2. Go to the [Settings > External service integrations > Integrations > NextEngine](https://rcmr.io/settings/integrations/integration/externals/nextengine) > Integration settings tab and configure it under **Exchange**

   | Item | What to set |
   | --- | --- |
   | Stock lookup | Looks up the stock when a shopper chooses an exchange and only allows them to select items that are in stock. Items without stock are shown as "Out of stock" |
   | Create an order slip for the replacement item | Creates an order slip through the API to reserve the stock of the replacement |
   | When the exchange slip is issued | Choose "Create it automatically when the approval status becomes approved" or "Enter it manually on the exchange processing page" |
   | Order code of the exchange slip | Set the prefix and suffix added to the order code of the exchange slip |
   | Shipping method | Choose "Use the shipping method of the original order" or "Specify a shipping method" |
   | Payment method | Choose "Use the payment method of the original order" or "Specify a payment method" |

   ※For items without stock, the exchange option is greyed out on the shopper's request page and only a refund can be chosen