# Notification email settings

> STEP 2-6

You can configure the following for the notification emails sent to shoppers during a return or exchange.

1. [Editing the templates](#1-editing-the-templates)

2. [Setting the sender email address](#2-setting-the-sender-email-address)

3. [The return reminder schedule](#3-the-return-reminder-schedule)

4. [Email template variables](./mail-variables.html)

## 1. Editing the templates

1. Go to [Settings > Notifications to shoppers > Templates > Returns](https://rcmr.io/settings/notification/template/cancel-return-trial?tab=return)

    ![The Returns tab of the shopper notifications. The notifications sent automatically and those sent when you approve a request in the admin dashboard are listed, each with an Edit link.](images/return_02i_notification-templates.png)

2. Click **Edit** on a notification to preview and edit the email

    ※Every email comes with default wording and can be used as it is. Customise it freely if you want to change it

※See [Email template variables](./mail-variables.html) for the variables you can use in notification emails

## 2. Setting the sender email address

Set the sender (from) address of the notification emails. With a sender address set, you can see the replies when shoppers reply to the emails Recustomer sends.

1. Go to [Settings > Notifications to shoppers > Email sender > Cancellation, returns and trials](https://rcmr.io/settings/notification/email-sender/cancel-return-trial)

2. Set the sender name

3. Enter the new sender email address and click **Verify**

    ![The email sender settings screen. Enter the sender name and the sender email address, then click Verify.](images/02f_mail-sender-setting.png)

4. The "Verify your domain" dialog appears. Add the records it shows to the DNS of your domain

    ![The Verify your domain dialog. Add the records it shows to the DNS of your domain provider.](images/02f_domain-verify-popup.png)

5. Once the DNS records are in place, open the dialog from step 4 again and click **Verify domain**

> **ヒント: How to change records with the main domain providers**
>
> - [Onamae.com (DNS record settings)](https://www.onamae.com/guide/p/70)
> - [AWS (Amazon Route 53)](https://docs.aws.amazon.com/ja_jp/Route53/latest/DeveloperGuide/resource-record-sets-editing.html)
> - [Xserver](https://www.xserver.ne.jp/manual/man_domain_dns_setting.php)
> - [Muumuu Domain](https://support.muumuu-domain.com/hc/ja/articles/360046453854)
## 3. The return reminder schedule

Set when reminder emails are sent to shoppers whose requests are approved but not yet sent back. You can register several timings, each a number of days before the return deadline ([2-4 Return method settings](./sendback.html#3-setting-the-return-deadline)).

1. Go to Settings > Notifications to shoppers > Notification reminders
2. Click **Add notification reminder**, set when it is sent and save

※The wording of the reminder email is edited in the "Reminder for items to be returned" template