# Cancellation request page settings

> STEP 2-1

Set the appearance and wording of the cancellation request page that shoppers actually use, to match your store.

![An example of the cancellation request page. The numbers ①–⑦ correspond to the table below.](images/02d_request-page-sample.png)

### Items to configure

| Item | Where to configure it |
| --- | --- |
| ① Logo | [Settings > Shopper portal > Customize > Branding](https://rcmr.io/settings/portal/customization/branding) |
| ② Background image | [Settings > Shopper portal > Customize > Branding](https://rcmr.io/settings/portal/customization/branding) |
| ③ Favicon | [Settings > Shopper portal > Customize > Branding](https://rcmr.io/settings/portal/customization/branding) |
| ④ Order lookup authentication method | [Settings > Shopper portal > Return and cancellation requests](https://rcmr.io/settings/portal/request-page) > Order lookup authentication method |
| ⑤ Link target for "I agree to the return policy" | [Settings > Shopper portal > Return and cancellation requests](https://rcmr.io/settings/portal/request-page) > Show consent checkbox |
| ⑥ Notes field | [Settings > Shopper portal > Return and cancellation requests](https://rcmr.io/settings/portal/request-page) > Notes field at the bottom of the order lookup screen |
| ⑦ Wording | [Settings > Shopper portal > Customize > Language editor](https://rcmr.io/settings/portal/customization/language) |

You can check your changes by opening the actual request page. Find its URL at [Settings > Shopper portal > Domain](https://rcmr.io/settings/portal/domain) > Return and cancellation request page URL.