# Operational test

> STEP 3

Once the setup is complete, create a test order and walk through the whole flow, from the cancellation request to the result being reflected in your connected system.

## Test steps

1. Create a test order in the system your orders are imported from

   ※Make sure the test order has **a shipping address, a billing address, and an email address** all filled in.

   ※The order import source is the system you selected at "Settings > External service integrations > Data integration settings > Order Importer".

2. Open the shopper-facing cancellation request page in your browser

   ※You can find the URL at "Settings > Shopper portal > Domain > Return and cancellation request page URL".

3. Enter the order number and look up the test order you created in step 1

   ![The order lookup screen of the cancellation form. Enter the order number and postal code to look up the order.](images/03_flow-1-search-form.png)

   > **ヒント: Tip**
   >
   > If the order is not found, see [The request page says the order cannot be found](./06_faq.html#the-request-page-says-the-order-cannot-be-found) in the FAQ.

4. If you have set a cancellation deadline, check that requesting after the deadline shows the deadline-passed screen

   ![The screen shown when the cancellation deadline has passed: this order cannot be cancelled because the deadline has passed.](images/03_flow-2-deadline-check.png)

5. Choose a cancellation reason and complete the request. The shopper then sees a completion screen.

   ![The cancellation complete screen, showing the request ID, the refund method, and the contents of the cancelled order.](images/03_flow-3-cancel-complete.png)

   ※You can change the wording on these screens in the language editor (Settings > Shopper portal > Customize > Language editor). See [2-4. Cancellation request page settings](./02d_request-page.html) for details.

   > **ヒント: Tip**
   >
   > If "Refund to a bank account" appears as the refund method along the way, see [The payment method shows as unknown and the refund stays unpaid](./06_faq.html#the-payment-method-shows-as-unknown-and-the-refund-stays-unpaid) in the FAQ.

6. In your connected system, check that the order's status has changed to cancelled

   ![Order details in the Shopify admin, showing the cancelled and refunded statuses.](images/03_flow-4-shopify-canceled.png)

7. If your integration is Shopify or ecforce, {% /sysif %}check that the automatic refund has also completed in {% sys kind="match" %}your connected system

   ![The payment section of a Shopify order, showing Refunded with the full paid amount refunded.](images/03_flow-5-refund-summary.png)

   ![The timeline of a Shopify order, with a record of Recustomer marking it as refunded.](images/03_flow-5-refund-timeline.png)

   ※If "Refund to a bank account" was shown as the refund method in step 5, no automatic refund is made.